Retail & Sourcing Group (confidential)
PLM integration stabilisation and faster time-to-value with phased delivery
Challenge
The client’s PLM integrations were brittle and difficult to change. Release cycles were slow, and teams lacked confidence in data quality and downstream impacts.
Solution
RetelSoft ran a phased engagement: integration assessment, target architecture, and iterative remediation. We introduced clean interfaces, environment-safe deployment practices, and integration observability to reduce operational risk.
Outcome
The client improved stability and reduced integration-related incidents, while accelerating change delivery with clearer ownership and measurable acceptance criteria.
Key results
Reduced integration defects via phased remediation
Improved change velocity with clearer interfaces
Better operational visibility with monitoring and runbooks
Lower handover friction through documentation and enablement