Retail / PLM · 2025

Retail & Sourcing Group (confidential)

PLM integration stabilisation and faster time-to-value with phased delivery

Challenge

Every change to this client's PLM integrations was risky: release cycles were slow, and teams had lost confidence in data quality and downstream impact.

Solution

We ran a phased engagement—integration assessment, target architecture, then iterative remediation—introducing clean interfaces, environment-safe deployment practices, and integration observability to bring operational risk down.

Outcome

Stability improved and integration-related incidents dropped, while change delivery got faster thanks to clearer ownership and measurable acceptance criteria.

Key results

~45% fewer integration-related incidents within the first two quarters post-remediation
Release cycle time cut roughly in half through clean interfaces and environment-safe deployment practices
Most integration issues caught by monitoring before affecting users, versus discovered after the fact previously
Full runbook and documentation handover, enabling the client’s internal team to own changes going forward